There are no items in your cart.

Communication, Documentation, Insurance Billing & Ethics Package

18 Hour CE Course

Average rating based on the following evaluation questions:

  1. The presentation of the subject was clear and to the point.
  2. Content was interesting to me.
  3. I gained new knowledge.
  4. The materials held my attention.
  5. I can use this information in my practice.
  6. This program met my personal expectations.
  7. Overall quality of course content and materials were excellent.

Enrollment Options

Text Materials Shipped and Tests Online

Contents: Text shipped to you. online multiple-choice tests.


Materials and Test Shipped to You

Contents: Text and workbooks with multiple-choice tests shipped to you.


No Text (I Already Own Text) and Test Online

Contents: online multiple-choice test only.
(I already own "Hands Heal" text.)


No Text (I Already Own Text) and Test Shipped

Contents: Multiple-choice test shipped only.
(I already own "Hands Heal" text.)


Do you have the Hands Heal textbook? See your enrollment options above for "I already own the text".


Total CE Hours: 18 CE Hours in Ethics

This package contains 3 courses. Take each course when it's convenient for you. Use the CE Hours in 2 different renewal periods OR in all in the same renewal.

Description: Based on the text Hands Heal, by Diana Thompson, this package of 3 courses examines the “how and why” of massage and bodywork communication, documentation, insurance billing and ethics, including crucial information on HIPAA regulations. Learn how to refine your documentation and communication skills; improve your ability to bill for third party reimbursement, and reduce your risk of ethical problems. The textbook’s innovative and reader-friendly content includes case studies, sample forms and abbreviations related to energy work, on-site massage, relaxation, spa and massage therapies. This is an essential reference for your professional library. The 3 courses in this package are:

Communication and Ethics:

Documentation and Ethics:

Insurance Billing and Ethics:

Back to top Enroll Now

Content Outline

Communication and the Therapeutic Relationship
2 hours
Communication with the Health Care Team
1 hour
Communication with the Legal Team
2 hours
Why Document?
1 hour
Documentation: Intake Forms
1.5 hours
Documentation: SOAP Forms
1.5 hours
Wellness Charting: Energy Work, Relaxation Therapies, Event, On-Site and Spa Venues 1.5 hours
Insurance Billing
3 hours
Ethics 2 hours
Total of 3 Open-Book Tests and Course Evaluations
2.5 hours
Back to top Enroll Now

Learning Objectives

  • Identify examples of appropriate interpersonal skills in the therapeutic relationship.
  • List the essential elements in interviewing clients using the team therapy model.
  • Identify the essential elements in communicating with the health-care team.
  • Describe the core concepts for professionally communicating with a client’s attorney.
  • Identify examples of professional communication with a liability insurance company attorney.
  • Describe why documentation is essential in establishing and maintaining clear professional roles and boundaries.
  • Compare and contrast appropriate intake form documentation for wellness care and curative care.
  • List the essential elements in establishing fees and policies and using health reports and pain questionnaires.
  • Describe how to successfully complete injury information forms.
  • List the essential elements of initial notes, subsequent notes, progress notes and discharge notes.
  • Define core elements of successful wellness charting, including energy work, event therapy, on-site massage and spa and salon sessions.
  • Define each of the following types of insurance: personal injury, workers’ comp and private health.
  • List the key guidelines for insurance documentation and billing.
  • Identify strategies for managing reimbursement challenges and appealing claims denials.
  • List the essential elements in implementing the HIPAA regulations.
  • Describe examples of appropriately resolving ethical dilemmas in billing and documentation practices, treatment practices and relationships in the health-care team.
Back to top Enroll Now

Sample Text

"Most insurance carriers require a diagnosis to remiburse for services, regardless of your ability to diagnose. If diagnosing is not within your scope of practice, simply transfer the diagnosis from the prescription to the HCFA 1500. Filling in the diagnosis code (ICD-9) on an HCFA 1500 form will not be constructed as acting outside your scope of practice, as long as a referring HCP provided the codes for you and the prescription is on file...." from Hands Heal: Communication, Documentation and Insurance Billing for Massage Therapists, 3rd. ed. (2005) by Diana Thompson, page 197

Back to top Enroll Now

Sample Test Question

When filing an insurance claim, the Health Care Financing Administration (HCFA) form asks for the client's diagnosis. Since medical diagnosing is NOT within a manual therapist’s practice, simply

    a.  send the form to the attending physician and medical team
    b.  transfer the diagnosis from the prescription to the form
    c.  send the form to the patient’s attorney or legal team
    d.  highlight the pre- and post-treatment assessments
Back to top Enroll Now