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Customer Service

Contact Us

Questions? Feel free to use our online contact form. You can also contact us by phone during our regular business hours, Monday-Friday, 9am to 5pm EST. Or write, email or fax anytime regarding any needs you have, and/or your suggestions for new products. Thank you for helping us meet your needs.

While we are available to serve you Monday through Friday, 9am to 5pm EST, please note the following holiday closures:

  • Closed Monday, May 25, 2015
  • Closed Friday, July 3, 2015
  • Closed Monday, September 7, 2015
  • Closed Friday, October 30, 2015
  • Closed Thursday & Friday, November 26-27, 2015
  • Closed Friday, December 25, 2015

Online Contact Form / Email

Use our online contact form to send us an instant email. You should receive a reply within one business day.

Mailing Address

2331 State Route 17K
Montgomery, NY 12549

Delivery Address

2331 State Route 17K
Montgomery, NY 12549

Phone

800-364-5722 (Toll Free)
845-361-3900 (NY Area)

Fax

845-361-1118

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Ordering

Four easy ways to order:

On the Internet

Place your order using our secure website. Questions about security?

By phone

1-800-364-5722. For VISA, MasterCard, Discover, American Express or check orders. Our friendly sales specialists can help you place your order, Monday - Friday, 9am - 5pm EST.

By mail

You can mail your order to:

Health Positive!
c/o Natural Wellness®
2331 Route 17K
Montgomery, NY 12549

Make checks payable to Natural Wellness®. Payments by check or money order must be in U.S. funds only. New York State residents, please add 8.125% sales tax.

By fax

845-361-1118, 24 hours a day. Just fax your order with credit card information and a daytime telephone number.

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Security

Q. How secure are the Natural Wellness websites?

A. Extremely secure. We use two international companies, VeriSign® and GeoTrust®, to verify our security so you can have confidence that your information is being sent privately and securely.

VeriSign® and GeoTrust® provide us with a 128 bit Secure Socket Layer (SSL) for domestic browsers and a 40 bit SSL for internationally released browser versions. What this means is that virtually no hacker in the world can access your information on its way to our server. Nor can they gain access to our server and get the information in anything but a scrambled form.

You see, the secure server mode encrypts or codes all the information between your browser and our server. This way the information looks like gibberish to anyone trying to intercept it. Your information will stay secure.

Unless you see the "secure server" icon (a small lock that appears on the bottom of the screen in Internet Explorer), the information you send to any site can be intercepted. When you are on a secure site like the Natural Wellness® family of websites, there is a complex authentication process that takes place. The certificate you see on the site tells you an independent company has verified the security of the server. VeriSign® and GeoTrust® are the most highly regarded Secure Server companies in the world.

Our shopping cart is also tested and certified daily to pass the FBI/SANS Internet Security Test. The "live" HACKER SAFE mark appears only when a web site's security meets the highest security scanning standards of the U.S. government, Visa, MasterCard, American Express, Discover and JCB.

Sites free of all known vulnerabilities that can be remotely scanned for, such as those earning HACKER SAFE certification, prevent over 99.99% of hacker crime.

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Shipping and Handling

We usually ship via United Parcel Service (UPS) or the United States Postal Service (USPS). However, we reserve the right to choose the most efficient shipping carrier based on the address provided. Of course, if you have a specific carrier preference, you may contact us toll-free at 1-800-364-5722 (or 845-361-3900).

Continental U.S.

Coast-to-coast:
Orders are shipped either the same or next business day.
Standard:
Allow 7-10 business days for delivery.
Rush: 2-3 business days from the day we ship.

Please include a street address when available.

Total Order Standard Shipping Priority Shipping Rush! Shipping
Up to $49.99 $6.50 $9.50 $22.00
$50 - $99.99 $8.50 $11.50 $25.00
$100 or more $10.00 $13.00 $30.00

For information about overnight deliveries within the Continental U.S., please call 1-800-364-5722.

APO or FPO Address

Orders are shipped either the same or next business day. Delivery time is 7-9 business days to a U.S. Military Postal Office. Additional transit time from there varies by destination and is handled exclusively through the U.S. Department of Defense.

Total Order Shipping
Up to $49.99 $6.50
$50 - $99.99 $8.50
$100 or more $10.00

Alaska or Hawaii

Allow 2-5 business days for delivery. Orders are shipped either the same or next business day.

Total Order Shipping
Up to $49.99 $8.50
$50 - $99.99 $10.50
$100 or more $12.00

U.S. Territory

Allow 2-10 business days for delivery. Orders are shipped either the same or next business day.

Total Order Shipping
Up to $49.99 $8.50
$50 - $99.99 $10.50
$100 or more $12.00

Canada

To reach the destination country (not including customs inspections and delivery to destination address), allow 14-28 days for First Class, 5-10 days for Global Priority and 3-5 days for Global Express. Customs inspections, when applicable, may create delays. Orders are shipped either the same or next business day.

Taxes and/or duties may be applicable and will be calculated by your local customs office. Natural Wellness® does not have knowledge of the taxes and/or duties that may be incurred. These taxes and/or duties are the responsibility of the package recipient.

Total Order First Class Global Priority Global Express
Any Amount $9.99 $27.00 $38.00

Countries Other Than the U.S. or Canada

To reach the destination country (not including customs inspections and delivery to destination address), allow 14-28 days for First Class and 7-10 days for Priority. Customs inspections, when applicable, may create delays.

Taxes and/or duties may be applicable and will be calculated by your local customs office. Natural Wellness® does not have knowledge of the taxes and/or duties that may be incurred. These taxes and/or duties are the responsibility of the package recipient.

Total Order First Class Priority
Any Amount $14.99 $40.00

Oversize Charges

Our cost to ship items over 10 lbs. is higher than for other items. If there is a delivery surcharge, that special charge would appear as ($) after the item description and is in addition to the shipping and handling charges above. For other methods of delivery, please call us at 1-800-364-5722.

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Risk-Free Guarantee

You must be 100% satisfied with your purchase. If not, we'll cheerfully replace it, exchange it, send you a refund or credit your account for unused merchandise within 90 days of purchase.

For merchandise that needs to be shipped back to us for return, we recommend using an insured or traceable method. Return the unused item to us within 90 days of purchase, and we will issue you a complete refund of the purchase price (less shipping and handling).

All returns products to be returned  must be accompanied by a Return Merchandise Authorization (RMA) number. Please call us or email us so that we may provide you with this required information.

Note: Completed continuing education courses where a certificate has been issued cannot be returned.

Learn more about our Total Satisfaction Guarantee.

Send returns with RMA to:

Health Positive!
c/o Natural Wellness®
2331 Route 17K
Montgomery, NY 12549

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Pricing

Prices and availability are subject to change without notice.

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Disclaimer

The information contained in Natural Wellness® websites is provided for educational purposes only and with the understanding that Natural Wellness® is not engaged in rendering medical advice and recommendation.

Information should not replace necessary consultations with a qualified, competent health care professional to meet your individual needs.

Natural Wellness® and its respective agents and representatives, both individually and collectively, make no respresentations with respect to the contents hereof and specifically disclaim any other warranties, including but not limited to implied or express warranties of merchantability or fitness for any particular usage, application or process.

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Copyright

All content included on this site, such as text, graphics, logos, button icons, images, audio clips and software, is the property of Natural Wellness®. The reproduction, modification, distribution, transmission, re-publication, display or performance of the content on this site is strictly prohibited.

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Privacy Policy

At any of the Natural Wellness® websites, your privacy is highly regarded. We will not sell or share any information you send us. Click here for full details of our privacy policy.

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Words of Caution

This is important: The information and products shown on this website should not be interpreted as a substitute for physician evaluation or treatment. Users are advised to seek the advice of a physician, and physician-users or other health professionals are advised to rely on their own training, education, experience, and standards of their profession. Do not use meditation tapes/cd's while driving an automobile or operating dangerous machinery.

In using any of the treatments presented in the information products on this site, the practitioner is encouraged to use sound clinical judgment and make educated decisions about their limits of training and ability to help each individual. None of these information products should be considered a substitute for extended training in the methods presented.

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