Frequently Asked Questions

Ordering & Receiving Course Materials

• How do order courses online and/or complete a course?
• How do I order courses by phone, email, fax or mail?
• How long will it take my order to arrive?
• How do I download the Study Guide, Test or Learning Materials?
• How do I find Ethics courses?
• I need Ethics, Standard V hours. Do you have any?
• How do I find courses on a specific topic?
• How can I pay for my course?
• Do I need to add sales tax to my order?
• What if I already have the book that a course requires...can I use it?
• What is your guarantee?
• Is there a deadline for completing the courses I order?
• How long will this course take to complete?
• How can I tell before ordering what this course might be about?
• What if the course is not what I expected?
• How do I search for courses with a certain number of CE hours?
• What is a PDF course?
• How do I view my previous orders?

Testing, Certificates & Transcripts

• I mailed, faxed or emailed my test to you, but I don't have the results yet.
• What is the Health Positive! fax number?
• I'm trying to send a fax to 888-797-5594 and it's not working. What should I do?
• How do I replace or correct a receipt or certificate?
• How do I take my test online?
• Can a friend copy the test and get credits too?
• How will my test be graded?
• Will I receive some type of verification or certificate?
• What if I fail the test?
• How do I view my previous orders?

Save Money

• How can I get the most for my money?

Save Time

• How do I submit my test?
• How long will it take to grade my test?
• What if I need to RUSH my test processing?
• What if I need a course or certificate in a hurry?

Approvals and Renewal Info

• How many hours do I need to renew?
• What do I need in order to complete my renewal application?
• Can I carry over extra CE hours into my next recertification cycle?
  
• Are your courses Category A?
• What is your NCBTMB provider number?
• Are your courses accepted by the AMTA or the ABMP?
• Are your courses accepted by my state?
• Are your courses approved for nurses?

Newsletters, Gift Certificates, Catalogs and Postcards

• Do you have a newsletter?
• How do I subscribe or unsubscribe to the e-newsletter?
• How do I send a Gift Certificate/Voucher to a friend?
• Could you please add me to the mailing list for the Buy one Get one FREE postcard special?
• Can you send me a catalog of your products?

Changing Info in Your Account on This Site

• How do I change my address, email address or password?
• What if I've forgotten my password?
• How do I change my product or course category notification choice?

About Health Positive!

• What is the Health Positive! fax number?
• What is the Health Positive! mailing address?
• What is the Health Positive! phone number?
• What is the Health Positive! email address?

You may also call us toll free, 24 hours a day at 1-888-797-5594

Q: I mailed, faxed or emailed my test to you, but I don't have the results yet.

A: After we receive your test, it usually takes 1-2 business days for us to grade it and send your results and certificate to you.

• NOTE: If you mailed your test to our old address in Kansas, it will take an extra week of mailing time to reach our new office in Indiana.
• If you've allowed enough time for your test to reach us by the route you chose (postal mail, email or fax) and added 1-2 business days, then we should have sent your results by the return route you chose: postal mail, email or fax.
• If you haven't received your results in that time, or if you just want to make sure we got your test, then please inquire by email to This e-mail address is being protected from spam bots, you need JavaScript enabled to view it .
• If you don't have access to email, you may call 1-888-797-5594 (24/7) and leave a message with your concern and it will be forwarded to the test-grading staff.

Q: How do I order courses online and/or complete a course?

A: It's as easy as 1-2-3-4.

1. Log-in on our website either before or during the ordering process.
2. Enroll and in a course by purchasing its Tuition, Textbook and Study Guide, which includes the test.
   • All of the Study Guides, and many of the Textbooks, are available in both printed/hard copy and online formats to make it easy for you to have the course that fits you best at the best possible price.
   • Our Textbooks can be purchased at any bookstore or borrowed from a library or a friend. Most of the Textbooks used in our courses are available from many different distributors and you may purchase them wherever you choose. We also have a Forum on our website where you can Buy, Sell or Trade Learning Materials.
   • The Study Guide, which includes the test, can be downloaded from our website FREE, or it can be mailed to you at an additional cost. There are 3 ways you can download the Study Guides:
     • from the link that appears on the course's description page after you log-in
     • from a blue link that will be at the top of your email receipt after you check out
     • from your member account, click on View in the Previous Orders section
3. NOTE: If you receive your courses by mail, your books may arrive in more than one package, and they'll arrive separately from your study guides.
4. Study your Textbook and complete the open-book test and course evaluation form at your convenience within 1 year from the date you enroll. When you're ready, return the test answer grid and the course evaluation to us by postal mail, fax or by email. We'll grade your test and send you a Certificate of Achievement by your choice of email, fax or postal mail...OR you can take any test online and receive instant grading and certificate!
   • It takes 70% correct to pass, unless you're using the course for nursing CE and then it takes 80% to pass.
   • Allow 1-2 business days for us to grade your test and send your certificate to you. Allow time for postal mail if you choose that method of receiving your certificate.

Q: How do I order courses by phone, email, fax or mail?

A: You may order courses by phone at 1-888-797-5594; by e-mail at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it ; by fax at 317-448-4001; or by mail at PO Box 18, Wabash IN 46992-0018. We need your name, address, phone number, course title and payment. If paying by credit card, please include the number and the expiration date. Please note that most of the Learning Materials used in our courses are available from many different distributors and you may purchase them wherever you choose.

Q.How can I get the most for my money?

A: There are many ways to save money, built into our website:

• go to the Specials section of the website...we always have several ways posted there
• buy a course that has Learning Materials you can download from the website FREE
• borrow the Learning Materials from a library or a friend
• buy the Learning Materials used at Amazon.com or another bookstore...you don't have to buy them from us
• share your Learning Materials with a friend and split the cost
• post in the Forum and ask if anyone has (and wants to sell) the Learning Materials you're looking for
• sign up for our newsletter and receive exclusive money-saving offers by simply clicking on the "join newsletter" button on our web site or give us your e-mail information when you order by phone
• save 10% when you order 2 or more courses at the same time on our web site or by phone
• watch your mail for a bright yellow postcard coupon…or request one…we mail these 1-2 times yearly to NCBTMB certificants

Q. How long will it take my order to arrive?

A. Our standard shipping is US Postal Media Mail, so allow 1-2 weeks to receive your order. You can also choose US Priority Mail, which usually takes 4-6 business days, for an additional cost.

Q. What if I need my course or my certificate in a hurry?

A. There are many ways to save time at Health Positive!

• buy a course that has Learning Materials you can download from the website INSTANTLY
• buy a course that has Learning Materials that you already have access to
• take the test online and get your score and certificate INSTANTLY
• fax your test to us at 317-448-4001 (takes 1-2 business days to grade this way) and request your certificate be sent to you by email or fax

Q. How do I submit my test?

A. There are 4 ways to submit your test and course evaluation:

• fax it to 317-448-4001
• scan it and send it as an email attachment to This e-mail address is being protected from spam bots, you need JavaScript enabled to view it
• mail it to PO Box 18, Wabash, IN 46992-0018
• enter your information online on the website; your test will be instantly graded and your certificate can be viewed and printed.
  
  • If you encounter problems with the online test, you may email This e-mail address is being protected from spam bots, you need JavaScript enabled to view it for assistance
    
  • NOTE: If your online test process does not work and you're in a hurry, you may also send an email to This e-mail address is being protected from spam bots, you need JavaScript enabled to view it and request an appointment to read your answers to the test grader over the phone, or you may also email your answers to This e-mail address is being protected from spam bots, you need JavaScript enabled to view it . Be sure you include your name and the course title in your email.

Q. How long will it take to grade my test?

A. Tests are usually graded within 2 business days. If you choose to receive your certificate by fax or email, you’ll usually get it the same day the test is graded. If you choose to receive your certificate by postal mail, then allow about a week for that.

Q. What if I need to RUSH my test processing?

A. We used to charge $10/course for Rush Test Processing. However, we now process ALL TESTS as RUSH, and we do it for FREE!

Q: What is the Health Positive! fax number?

A: 1-317-448-4001 (our toll-free number no longer accepts faxes)

Q: I'm trying to send a fax to 888-797-5594 and it's not working. What should I do?

A: Please use our new fax number: 317-448-4001.

Q: How do I download the Study Guide, Test or Learning Materials?

A: There are 3 ways to download these (Note: the Tests are in the Study Guides):

1. After you've logged into our website, the download links will appear on the course description pages of all courses.
2. In your email receipt (subject: Order Process), click on the blue download link(s) at the top of the message, OR
3. On our website, click on the following links in this order:
   
   • Member Sign-In (or) My Account
   • Under Returning Customer, click Sign In
   • Click My Account again
   • Under Previous Orders, click View
   • At the bottom of that page, click on the blue Download link(s)

Q: How do I find Ethics courses?

A: On our website, click on the following links in this order:

• CE Courses
• Below the Quick Find box is a blue heading that says Categories. There are 3 ethics course categories in that list:
  • Ethics Bundles
  • Ethics including Standard V
  • Ethics, other Standards
• Click on the category that interests you. The number in parentheses is the number of courses available in the category

Q: I need Ethics, Standard V hours. Do you have any?

A: YES! We have many courses that meet the NCBTMB Ethics, Standard V (Roles and Boundaries) requirement. On our website, click on the following links in this order:

• CE Courses
• Below the Quick Find box is a blue heading that says Categories. There are 3 ethics course categories in that list:
  • Ethics Bundles
  • Ethics including Standard V
  • Ethics, other Standards
• Click on the category that interests you. The number in parentheses is the number of courses available in the category.

Q: How do I replace or correct a receipt or certificate?

A: Send an email to This e-mail address is being protected from spam bots, you need JavaScript enabled to view it and request a replacement receipt or certificate. Be sure to include your name, the course title and the approximate date of your purchase, in the case of a lost receipt, or the approximate date you completed your course. If you don't have access to email, you may call 1-888-797-5594 (24/7) and leave a message with your information and it will be forwarded to the correct staff person during normal business hours.

Q: How do I take my test online?

A: Follow these steps:

1. Log-in to your member account by using your email address and password.
2. Click the My Account link (sometimes you have to click this twice in a row)
3. Once you're in your account, scroll down the page until you see the area for Online Tests
4. Click that link and it will take you to the Online Test Instructions
5. Follow those instructions
6. If you encounter problems with the online test, you may email This e-mail address is being protected from spam bots, you need JavaScript enabled to view it for assistance
   
   • NOTE: If your online test process does not work and you're in a hurry, you may also send an email to This e-mail address is being protected from spam bots, you need JavaScript enabled to view it and request an appointment to read your answers to the test grader over the phone, or you may also email your answers to This e-mail address is being protected from spam bots, you need JavaScript enabled to view it . Be sure you include your name and the course title in your email.
     

Q: How do I find courses on a specific topic?

A: There are 2 ways to do this:

1. On our website, click on the following links in this order:
   • CE courses
   • Under the hand image, in the upper left-hand corner of the screen, are the words "Quick Find"…put your cursor in that box
   • Type the key words you're looking for, for instance "aromatherapy" or "trigger point." Keep the words in singular form…not plural.
   • Press Enter on your keyboard. A list of courses that have your key words in their titles are shown.
   • If you don't find what you're looking for through Quick Find, look at the bottom of the Quick Find instructions and click on Advanced Search
   • From the next screen, you can search not only the course titles, but also the course descriptions by key word
2. The other way is to look directly under the Quick Find box and click on any of the course category links that are there. The number in parentheses is the number of courses available in the category.

Q. How can I pay for my course?

A. We accept PayPal, VISA, MasterCard and American Express, but not Discover credit cards. Checks and money orders may be written to Health Positive! and mailed to PO Box 18, Wabash, IN 46992-0018.

Q. Do I need to add sales tax to my order?

A. If you reside in Indiana, you must pay state sales tax for any tangible items you order. That includes the Learning Materials and Study Guides IF we ship them to you, but NOT if you download them. You do not pay sales tax on the tuition.

Q.What if I already have the book that a course requires...can I use it?

A. If you already have the Learning Material that's required for a course, or if you can borrow it from a library or a friend, then GREAT! you don’t have to purchase it again. If you can download the FREE Study Guide from our website, then you'll simply enroll in the course and pay the Tuition. In that case, there's no shipping charge because nothing needs to be shipped to you. If you can’t download the Study Guide, then you can order it when you enroll in the course and we’ll mail it to you.

Q: What is your guarantee?

A: Enroll Risk-Free! Examine our courses for up to 90 days and if you're not 100% satisfied by the quality or our service, your full Tuition, Textbook and Study Guide cost will be cheerfully refunded. Please call 888-797-5594 for email for complete return instructions.

If you represent a massage therapy school, you have 30 days to review a textbook and decide if it is right for you. After 30 days, the wholesale price of the book is due. See the School Resources section of this website.

Q. Is there a deadline for completing the courses I order?

A. Normally, you must complete your course within 1 year of your purchase, however, in some cases exceptions can be granted at the sole discretion of Health Positive!.

Q. How long will this course take to complete?

A. For each CE Hour of credit given, the NCBTMB expects certificants to spend 50 minutes studying and 10 minutes of break time. Each course is designed to take the same amount of time complete as the number of hours listed for it. For example, a 3-hour course should take you about 3 hours to read the material, take the test and complete the course evaluation.

Q. How can I tell before ordering what this course might be about?

A. Our web site gives the course outline, the learning outcomes, a sample of the text and a sample test question. If you call 1-888-797-5594, a sales person will also be happy to assist you 24 hours/day, 7 days/week.

Q. Can a friend copy the test and get CE hours, too?

A. All of our courses have a FREE Study Guide, which includes the test, and the Study Guide can be either copied or downloaded from the website FREE. We encourage friends to share course Learning Materials (books, DVDs, etc.). No matter how the test and Learning Materials are obtained, both participants need to Enroll in the course and pay the Tuition in order to be granted CE credit. Check our website for the FREE Study Guide download and the cost of the Tuition.

Q. How will my test be graded?

A. All tests are OPEN BOOK. It takes a score of at least 70% correct to pass, unless you want to submit your course for nursing CE hours. Nursing boards require 80% correct to pass.

Q. Will I receive some type of verification or certificate?

A. Yes, you’ll receive a Certificate of Achievement to verify that you have successfully completed the course. The certificate will be dated with the day we receive and/or grade your test; not the date you purchased the course. Your certificate will include all the information you need to submit the course for your renewal, e.g., our name and provider number; the title of the course; the number of CE hours and the date you passed the test.

Q. What if I fail the test?

A. If you fail the test, you may retake it once with no extra charge*. There is a $20 fee for each test submitted after the first two attempts. *Exception: if you take the test online, you may take it 3 times with no charge. However, you may not take any test more than 3 times.

Q. What if the course is not what I expected?

A. Examine our courses for up to 90 days and if you're not 100% satisfied by the quality or our service, your full Tuition cost will be cheerfully refunded.

Q. How many hours do I need to renew?

A. The NCBTMB requires a minimum of 48 general CE hours, including 6 ethics hours, every 4 years. Two of these 6 ethics hours must be in Standard V: Roles and Boundaries. The other 4 ethics hours may be in any of the Standards. Also, if you have extra ethics hours, you can use them as general CE hours. You'll need to check with your state or other organizations for their requirements.

Q. What do I need in order to complete my renewal application?

A. To complete your state license or national certification renewal applications, simply follow the instructions they provide.

Q. Are your courses Category A?

A. All courses offered by Health Positive! were Category A until the NCBTMB stopped using this label. All of our courses are still fully approved by the NCBTMB. Our provider number is #054616-00.

Q. What is your NCBTMB provider number?

A. Our NCBTMB provider number is #054616-00. This information is also included on all Certificates of Achievement.

Q. Are your courses accepted by the AMTA or the ABMP?

A. Yes. Both the AMTA and the ABMP accepts all courses that are approved by NCBTMB. Our NCBTMB provider number is #054616-00.

Q. Are your courses accepted by my state?

A. Our courses are accepted by many states. The responsibility for checking state approval lies with you. We have a list of courses approved by various states, which can act as a guideline. However, not all states approve courses for the same number of hours. Please refer to the state key that we provide on each course description page, and to our Course Approval section of this site for more information.

Q. Are your courses approved for nurses?

A. Health Positive! is approved as a provider of continuing nursing education by the Kansas State Board of Nursing (provider number #LT0187-0772). Most states recognize CE contact hours that are approved by Kansas. If you live in another state, check with your own Board for the exact approval procedure.

Q. Do you have a newsletter?

A. Yes, we distribute a periodic newsletter by email, only. The newsletter shares valuable information to massage therapists and bodyworkers; introduces new courses from Health Positive!, and offers you a exclusive discounts on courses. We usually send 8 to 10 newsletters per year. To be added to the newsletter list, send an email to: This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

Q. What is a PDF course?

A. PDF is a format for viewing documents on your computer. You must first download and install a free program called Adobe Acrobat Reader (available from www.Adobe.com), then you can download, view and/or print any PDF document. Health Positive! offers many courses in PDF format. These courses are instantly downloadable from our website.