Marketing Your Successful Massage Practice

77013255Marketing is defined as anything and everything you do on a daily basis to attract potential clientele.  Building a massage practice involves creating trust and respect.  Our service is very unique in the fact that it is a holistic alternative to mainstream medicine.  This can create opportunities or in some cases barriers.  As a holistic health care provider, the Massage Therapist has the opportunity to offer help and relief either along side or in place of the mainstream option.

Marketing such a business requires a different approach from the usual marketing techniques.

Marketing your practice means marketing yourself.

Know your strengths and weaknesses, building on you strengths and improving upon your weaknesses fosters self improvement which is a bonus for the Massage Therapist.
Learn to describe yourself in a brief, firm knowledgeable way. Time can be a prized commodity in marketing.
Let others market you as well.  Word of mouth is heard better with a business card.  Anything you can do to set yourself apart will only benefit you.

Your business name can make a big difference in the success of your practice.  It is the first impression most of your potential clients will have of you. Your business name should convey as much information as possible.  This should include information service type, which could be anything from  Massage Therapy Practice to Deep Tissue/ Sports Therapy Massage Center. In both cases the message of massage therapy is prominent.  Once you have conveyed what service you offer, you can then focus on the target market of this practice.

The Massage Therapy Practice will have a wider range of marketable clients whereas the Deep Tissue/Sports Therapy Massage Center is more specific but gives the Therapist a more defined target market.

Creating your own web site is more important than ever before.  There are choices ranging from applications for the DIYers of the group to Web developers who will design, create and manage your site for you.  What ever you choose, be sure you have your presence online.  How we, as consumers,  look for services has come a long way.  Ten years ago we would let our fingers do the walking through the yellow pages, which can aide in building clients, but now our fingers walk across the keyboard as we search for both goods and services online.

Marketing your practice with other businesses can be a benefit to you both, working with gym owners, Athletic Organizations, Chiropractors,  or nursing homes can open doors to your practice that would other wise be closed.  Offering your services to larger groups at  moderate discounts benefits everyone.

The larger groups benefit from the discounts and pass that benefit onto the group, members, team and patients.  Your practice benefits from the new volume of clients with the great potential for more. This applies to the individual out call therapist as well, only on a smaller scale. Maintaining a wide selection of massage modalities through continuing education and staying informed on the latest research in our field will also help set you apart as a Therapist who goes the extra mile for his/her clients.

Out of all of the marketing tips I could give you I believe this is the best tip of them all, always remember this is a business.  This is important for the Massage Therapist to remember because we are in a sympathetic field in a world full of people who need the healing power of touch.  You can volunteer your services to a worthy cause but it should remain there. What ever the cost of your services, you are worth it because you are a well trained, licensed individual with a gift of service to others. Maintain a thought process that allows you to remember to take care of yourself.  You are your most valuable tool and that deserves great care.

Author
Punkie Spelts is a Massage Therapist living in Southern California. She is also a Web Publisher and writes extensively for multiple web sites like HealthPositive!, cureyourbody.com and many other research sites including her own massage therapy site at www.punkiespelts.com.

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New Massage Therapy Education Alliance Forming

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The Alliance for Massage Therapy Education has just been launched.  This organization has been established “to serve as an independent voice and advocate for the entire education sector”.  This alliance will be structured as a non-profit organization governed by a board of directors elected from within the membership.

The organization will include 3 components to govern the education process:

  • School Network - For Institutions
  • Teachers Network - For Teachers within the institutions
  • Continuing Education Network - For Providers of Post Graduate Training. HealthPositive! is a good example.

The Alliance will offer a range of services for its members,  including alliance advocacy when navigating the issues of state and federal regulatory requirements, accreditation, and teacher education requirements.

Before this alliance was established, all matters associated with massage therapy education were governed by an independent Council Of Schools created 25 years ago by a group of massage school owners.

In 1999, the COS made the decision to be governed by the AMTA. In January 2009 during the annual AMTA COS meeting, school members adopted a motion that would begin the separation process from the AMTA, re-establishing an independent education program that will represent the interest of its members in all areas of the education process.

A leadership team has been formed consisting of 5 veteran massage therapy educators who will be responsible for the initial start up phase of the Alliance For Massage Therapy Education.

Each leadership team member has multiple years of experience in the massage education field and each member has been involved with the COS.

The leadership team includes:

  • Iris Burman, LMT
  • Stan Dawson, DC
  • Rick Rosen, MA, LMBT
  • Demara Stamler, CMT
  • Pete Whitridge, LMT

In the upcoming months the leadership team will be preparing the new home of this alliance in Washington, DC.

The first meeting in 2010 will include a membership recruitment campaign informing the massage therapy community about the new alliance that is no longer affiliated with the AMTA and the ABMP, alliance by-laws will be ratified and the very first board of directors will be elected.

Author
Punkie Spelts is a Massage Therapist living in Southern California. She is also a Web Publisher and writes extensively for multiple web sites like HealthPositive!, cureyourbody.com and many other research sites including her own massage therapy site at www.punkiespelts.com.

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Massage Therapy Resources On The Internet

oil-lotionThe Internet offers freedom to the Massage Therapist.  It opens up a world of information at our convenience.   Most of the equipment and supplies we use can be found at a much more affordable price on the Internet rather than a store front.

It can be difficult to find a store front that can supply  the specific things we need.

We also have, right at our finger tips, the ability to stay educated and up to date on multiple issues concerning massage. The best resources I have found on the Internet have been suggested to me by other therapist’s.

My top seven are,

Association Bodywork & Massage Professionals:  This site is best described by the site itself when it says,
“Serving the massage therapy community through practice support, ethical standards, legislative advocacy, and public education”.  They offer all of these things and more.

The second resource is similar but again offers choice.  I like having multiple places to choose any resource from, this gives me the ability to choose exactly what is best for me.

The American Massage Therapy Association offers  the same as the ABMP and they both give you the option of receiving updates on the current issues in massage.

These sites both offer insurance coverage for Massage Therapist’s.

This brings me to our third resource, the Centers for Disease Control.

This is a resource that will prove to be invaluable to you.  We all need to stay up to date on any communicable diseases that can affect us as Therapist’s .  We are seeing a lot of information coming from the CDC just today informing us about the Swine Flu and the precautions we need to take this upcoming Fall.  We can use this resource not only for our benefit but also for our clients.

The more we know the better our care can be for our clients, we can also share that education with each client.

The fourth and fifth resources are less educational and more for your information.  I have found that the more you can save on your equipment and supplies the better you feel about each purchase.

Massage King is an excellent supplier that offers everything from equipment to supplies and all things in between for competitive prices. It  is a one stop shopping resource.  I have ordered from them myself and found there service to be impeccable.

We have touched on education and supplies,  this resource you may already have  bookmarked in your favorites but it is worth mentioning.

half.com is a resource for books, music, movies and even video games, an affiliate of Ebay that offers great prices on the books and music we may need. I have a large collection of music but find that every client has a very specific choice when it comes to their massage music, which requires me to supply a large selection to choose from.

We can use more web resources like this.  In a quest to be  greener and leave a smaller carbon foot print, we can work more toward sustainable living by recycling and half.com offers a way to purchase used items at great prices.

In the hopes of keeping Massage Therapy viewed as legitimate and professional I would like to encourage more sites like this,

Massage and Bodywork Professionals is a site that makes it easy for Massage Therapist to find one another and communicate about the issues and victories seen in Massage Therapy today.

Last, but certainly not least is HealthPositive!.  This is a resource that could become invaluable to you as well.  Continuing Education is always something that we as Massage Therapist are thinking about.  This is a reputable site that is celebrating 11 years as an NCBTMB Approved CE Provider.

HealthPositive! offers great affordable prices for continuing education and you can rest assured that the information you receive is trustworthy.

With the ever changing landscape of Massage, it is nice to have a resource that has stood the test of time. This is a small list of all that is available to you, if you have any suggestions of sites you find and want to share, you can leave a comment and others will have more resources to choose from.

Author
Punkie Spelts is a Massage Therapist living in Southern California. She is also a Web Publisher and writes extensively for multiple web sites like HealthPositive!, cureyourbody.com and many other research sites including her own at www.punkiespelts.com.

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U.S. Department of Education Releases New Research Finding Online Education More Effective than Traditional Face-to-Face Education

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The U.S. Department of Education has published a new study that found “online learning has been modestly more effective, on average, than the traditional face-to-face instruction with which it has been compared.” (p.51)
The 93-page meta-analysis examined 99 comparative studies conducted between 1996 and 2008. Some of the studies were done in K-12 settings but most of them were done in colleges and adult continuing education programs, including military and medical training.
The 99 studies were chosen because they compared online and classroom learning performance with strict criteria including:

  • All of the studies used controlled designs
  • All of the reported effects were based on objective measures

The above criteria make the study a reliable and constructive resource. However, the report cautions readers against interpreting studies of instruction in different media too liberally because results can vary widely depending on the exact learning methods used.

The most significant positive outcomes were noted when the learners were actively interacting with the material or with other learners and additional improved performance was noted when reflective opportunities were included in the learning process.

According to Barbara Means, the study’s lead author and an educational psychologist at SRI International, “The study’s major significance lies in demonstrating that online learning today is not just better than nothing, it actually tends to be better than conventional instruction.” (See this article in The New York Times, August 20, 2009.)

Once considered inferior to traditional education, online education is rapidly becoming highly interactive with the implementation of social media, collaborative tools, web-based video, instant messaging and more. As evidence mounts for the value of online education, experts are predicting a surge of interest and development in online courses.

This will undoubtedly lead to changes in how universities and other higher education facilities offer their courses to students. Today Arizona State University boasts a total of 5,000 students in their continuing education courses. Other large colleges like San Diego State and the University of Southern California offer similar courses online and all are expecting those numbers to double or even triple in the next few years as students use these tools to their advantage.

This is good news for those in fields that can take advantage of online resources to further their education and it gives an element of respect to online education that has been lacking in the past.

References
U.S. Department of Education, Office of Planning, Evaluation and Policy Development, Evaluation of Evidence-Based Practices in Online Learning: A Meta-Analysis and Review of Online Learning Studies, Washington, D.C., 2009.
Study Finds That Online Education Beats the Classroom, Steve Lohr, The New York Times, August 20, 2009

Author
Punkie Spelts is a Massage Therapist living in Southern California. She is also a Web Publisher and writes extensively for multiple web sites like HealthPositive!, cureyourbody.com and many other research sites including www.punkiespelts.com.

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Landscape of Massage Therapy Changing in California

87451660The Massage Therapy field in California is changing. Starting September 1, 2009, licensing requirements will change for every city. This is all because of new legislation signed into law by Governor Schwarzenegger September 27, 2008 and became effective January 1, 2009.

Shortly after being signed into law, the CAMTC was formed.  The California Massage Therapy Council was founded as the non-profit massage therapy organization established to provide California statewide voluntary massage certification.

Massage Therapists have been required to purchase a license from each individual city we work in while maintaining our records to match requirements for that city while other cities requirements vary. This has made working in California more difficult for some.

So what does this mean for continuing education? According to the CAMTC web site ” Massage schools can position themselves with curricula that provide for the requirements for students to become Certified Massage Therapists or Certified Massage Practitioners” .  Also included, SB 731 does not provide for regulation of massage therapy schools, California has not replaced the former Bureau of Private Post-secondary and Vocational Education or ( BPPVE).

If your school or continuing education provider like HealthPositive! has followed the regulations of the BPPVE then your credits are still accepted by the CAMTC for certification requirements.

HealthPositive! has maintained a stellar record for adhering to the regulations of the BPPVE. This makes your work easier. Having a trusted source on the Internet that you can count on for your continuing education can make the certification process  less stressful.

Certification under the new guidelines are easier to understand and maintain. Certified Massage Practitioner requires 250 hours with 100 of those hours accumulated in,

  • Anatomy
  • Physiology
  • Contraindications
  • Health and Hygiene
  • Business Ethics

The fee for the application process is $150.00 and non-refundable. This is not a worry for you if you think your curricula may not reach all of the requirements. Once you have sent in your forms you will be contacted for any changes needed in your application before final approval or disapproval is given.

The Certified Massage Therapist needs 500 hours with 250 of those hours coming from an approved school.

The CAMTC was given the authority from this legislation to determine if the hours you have meet the curricula standard. This is why it is so important that you acquire all of your education from a BPPVE approved education provider.

You can find all of this information including updates on the CAMTC web site and for detailed information on requirements you can visit the portals section of their site.

Be sure to frequently check the CAMTC web site for any changes or updates.

“Choose each day to be blissful and complete, a whole person well cared for by you”
Punkie Spelts

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Top 10 Client Complaints and Remedies

87185362As Massage Therapist we work with people on an intimate level.  Our clients look to us for tension release and stress relief.  With experience and know how we are able to care for most of our clients needs with ease and confidence.

What about the clients who need our wisdom but also have some issues with our delivery.

Client complaints can go from simple to complicated in 60 seconds flat.  The top complaints are ones that we have heard of or from a client.

#1- Talking too much during a session- This is the #1 complaint in the massage industry from clients. We need to communicate with our clients and we can do that while keeping the focus on them, which is all they really want.

#2- Not enough pressure for the clients needs- As Therapists we tend to start lightly and build our pressure so we can keep the client relaxed. a good remedy for this is not asking if the pressure is good but asking instead if the pressure could be lighter or deeper. This gives your client the freedom to change without feeling like they may offend you.

#3- Massage time is too short- This seems like a compliment more than a complaint. Every client wants a long massage and that is good for the Therapist, but we do have schedules to keep. This is fixed by our attention to detail. We can always start and end on time. We can encourage our clients to schedule a longer session for the next appointment.

#4- Temperature too cold- Most spas and Massage businesses try to keep the temperature of their rooms comfortable. Always ask your client if they need more than a sheet. Ask this during the intake portion of the appointment. Having warmed blankets in the room at the ready can make you a very popular therapist.

#5- Not listening to client concerns and request- We can get very busy and find that we move from one client to the next forgetting our real purpose as therapists. We are there to help our clients be the most balanced and relaxed that they can be.  Take time for yourself so you will always be ready for your clients and anything else life may send your way.

#6- Side effects- Clients can often come in and ask for a deep tissue massage and then go home to soreness and fatigue. We should always tell our clients any side effects they may experience from any modality. This is also a perfect time to encourage your clients habits between massages. (stretches, water intake, etc.)

#7- Therapist appearing tired- Clients come to us expecting complete attention on them. When we take the focus off of them and put it on ourselves it can appear very un-professional. We all know this. We also know that we must stay balanced and healthy to be prepared to always give our best not just to our clients but also to ourselves.

#8- Not having a treatment plan for our clients- This surprised me. Clients like to have a plan for their health and well being. We can give them a good plan of action and how we can approach any concerns they may have. This plan should be created with the client during the first 2 sessions.

#9- Not offering options- Clients love to feel spoiled. We are all keeping notes on our clients. Always add something to your notes about special modalities your client is interested in or aromas they are fond of.  Offer variety and they will always return to you.

#10- Not fulfilling the clients expectations- If we send our clients home dissatisfied with their massage, they may not return. Communicate with your client about their expectations and do your best to meet them. Be sure to tell your client if the expectations are unreasonable and offer an alternative.

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Client Care and Self Care go Hand in Hand

stones-candlesThis is a topic of great interest to any massage therapist.  Maintaining good body mechanics for the duration of any modality performed on a client guarantees less fatigue on the part of the therapist. The spine should maintain a straight line never curved.

Proper breathing is a must.  The breathing pattern of the therapist sets the pattern for the client as well.  Setting the tone of the room helps insure that both therapist and client will have a successful and therapeutic massage.

When setting the tone of your room, choose earth tones or subdued pastels.  Calming music or sounds of nature playing softly in the back ground.  Special incense ( if client is not sensitive).  Table at correct height with sheets and possibly a blanket for clients comfort already secured on the table.  Oils chosen for specific body work with appropriate essential oil blend at clients request.  If hot stone therapy has been chosen then stones should be ready when client is in position on the table.

Each extra step a therapist takes to insure the best possible massage is always appreciated by the client.  When the client feels as though they have been given special treatment they become a regular client.  Regular clients love to tell their friends about any new find they have discovered.  Building a reputation as a therapist who will go the extra mile for their client can make any therapist a success.

But to be a success also requires the therapist to give the same level of attention to themselves.

Self-care for the therapist more often than not becomes a low priority.  Ideally the therapist should have set goals for themselves just as they do for their clients.  These goals should include a healthy nutrition plan, regular fitness routine and massage for themselves.

Choosing the modalities which work best for us as Massage Therapist is essential.  If you are a very active practitioner, weekly massage will be best,  with all of the same benefits that apply to our clients.

Other ways to improve and maintain our own health and vitality would be attending a meditation class, joining a Yoga group,experiencing energy sessions or acupuncture.

Joining group activities with other practitioners is also a great way to network with others who have the same self-care goals as you.

We can extend our career, stay healthy, avoid chronic injury and offer our clients the best our field has to offer if we take the time to take care of ourselves.

” Choose each day to be blissful and complete, a whole person well cared for by you” Punkie Spelts

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Giving Presentations — A Natural Way to Market Your Practice

presentation1Guest Author: Diana Moore

Despite the nearly universal fear of public speaking, it is one of the easiest, most effective and most natural ways of marketing holistic health care. Why?

Making presentations lets you present yourself to the community with the same skills and attitude you use every day with your clients. By giving a presentation, you meet potential clients face-to-face. You make a special effort to offer information that can make an improvement in their lives, and invite them to take a positive step forward.

Making presentations can help you and your business by:

  • Adding to your mix of marketing strategies that help you reach new people.
  • Increasing your comfort and ability to connect with potential clients.
  • Improving your skills in educating people about the work and benefits of treatment.
  • Clarifying your own understanding of your approach and philosophy.
  • Increasing your visibility and credibility with referring health care practitioners.

When you feel ready to take the next step toward making a presentation, consider these tips.

* Target your audiences to the kind of clients you would like.

Who do you want to work with? Seniors? Athletes? Pregnant women and young mothers? People with injuries? It would be well worth your while to hone a presentation which focuses on the benefits of the work with your chosen target group.

* Giving a hands-on demonstration during a presentation can be your best selling point.

Make sure you make time for it, and have a way to solicit a volunteer. If you build in enough extra time, you could offer free 5-minute massages for any participants who are willing to stay after the main presentation.

* Always be prepared to send participants home with business cards, brochures and other marketing materials.

Even if getting up in front of a group seems intimidating, the connections you’ll gain can be worth the effort.

To help massage therapists give the best presentations possible, we offer what we call a “tool kit for making compelling and stress-free presentations to general and medical audiences.”

Click here to read more about Therapeutic Massage: How it Helps and Why it Works!

Presentation Planning Kit.http://www.naturaltouchmarketing.com/Presentation-Kits.php

We also offer a presentation kit for chair massage and one for stress management.

Natural Touch Marketing offers the most complete and varied set of professional tools to reach out to clients and community—by building relationships and showing that you care.

Visit www.naturaltouchmarketing.com to read other articles and to find many more resources for marketing your massage business.

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Massage Therapy Body of Knowledge Task Force

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The Massage Therapy Body of knowledge Stewards have announced the volunteer MTBOK Task Force member selection.

You can read a brief bio for each candidate here: http://www.mtbok.org/who_we_are.html

Congratulations to :

Megan Lavery   Michael Shea      Nancy Schmitt
Kevin Pierce      Steve Schenkman
Susan Salvo       Dawn Schmidt

Including Project Manager Chip Hines a former Senior Federal Government Project Manager and Certified Project Management Professional.

These members were chosen by the members of the MTBOK Stewardship Group.

The Stewardship Group, initially started by the AMTA,  who began hosting a series of four meetings to ‘explore the possibility of the massage therapy profession’s leadership organization’s working together to develop a consensus around definitional and scope issues.’

The Stewards Group includes :

American Massage Therapy Association (AMTA)

AMTA council of schools

Associated Bodywork & Massage Professionals (ABMP)

Federation of State Massage Therapy Boards (FSMTB)

Massage Therapy Foundation (MTF)

National Certification Board for Therapeutic Massage and Bodywork (NCBTMB)

In the hopes of giving massage professionals clear and concise definitions and certification requirements,’ the initial emphasis is to articulate the foundational elements  common to a massage therapy body of knowledge shared by all stakeholders in the profession.’ -mtbok.org-

The foundational elements of the MTBOK consist of :

Definition of Massage Therapy :

(scope of practice, terminology, describing the field)

Definition of the competencies of an entry level massage therapist in terms of :

(knowledge, skill and ability)

The work of the MTBOK is expected to be completed by mid-2010, follow-on work can be expected to continue beyond this date.

The resources developed from this project will be shared broadly with the massage community according to the MTBOK website.

Now with the Task Force and Project Manager in place we will see a specific process for review and feedback implemented.

The MTBOK Stewards are committed to the values of transparency, openness and inclusiveness.

Choose each day to be blissful and complete, a whole person well cared for by you” Punkie Spelts

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Increasing experience in Massage Therapy.

82064185Massage therapy is one of the most promising fields to be in now.   I know that every human being, no matter where they are from, needs to experience the power of touch. The smallest creatures on the earth thrive with just simple touch. Once someone has experienced good touch, they will realize how much they need it and will make it a priority in their life.

Modalities , all of the different techniques in massage of which there are over 250+  to choose from.  My favorite modality at this point is Reiki, it is a very spiritual and balancing modality. With so many to choose from, I think that I will have many favorites over the years.

Other modalities like Reflexology and Sports massage offer a more therapeutic effect.  I have a friend who will be training in Equine Massage.  With so many modalities to choose from it seems that anyone interested in Massage therapy could easily find a niche.

One they would be totally happy working in  for years to come.

There is a chance that you could get bored with your favorites.  The good news is you can and should continue your education and find a new modality that suits you well.   This is a career that you must love to have any staying power.

With each and every person you work with, you will find you can  receive as much from them as what they are receiving from you.

It is a wonderful field that gives you the opportunity to help others in a way that only you as an individual can,  every massage therapist is different.

We all bring a very unique quality to each and every modality we practice.  With that in mind we should all have as many modalities in our experience as we can.  Building on the foundation of good touch is a great start.

Choose each day to be blissful and complete, a whole person well cared for by you” Punkie Spelts

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